adiungo sucks
Posted by Clarity on 17 Oct 2005 at 10:59 pm | Tagged as: Tech
well, the story with these hackers continues. I still haven’t found how they got in, but it seems it might’ve been through Webmin. As I was looking at things I noticed that a lot of software on my server is old, and there have been various security issues fixed in new versions (like apache, webmin,ssh).
I’m hosting on Adiungo and they have been mostly ok, except for when a similar thing happened about a year ago and now.
If you look at their hosting page you will see the following sentence:
Our service includes 24 / 7 support, proactive managed security updates and permanent server monitoring.
You want to know what “proactive managed security updates” mean to them?
response from support no. 1:
We would reccomend to reorder a package completely to one of our current packages: http://www.adiungo.com/hosting/. There you will be provided with latest versions of software.
That means starting fresh, setting everything up for all my sites, databases, creating new emails. Plus it’s almost 3x as expensive as what I have right now.
I tell them that this is not the best solution and this is not what I imagined managed security updates look like.
respone no. 2:
Yes, it would be a case in a standard situation, but the software on your VPS, including kernel is outdated and requires a complete update.
Ok, so then I say why are you advertising this if you’re not providing the service? At least then provide me with a new server but let me keep the same price - as it was done a year ago.
their response is a true gem:
Thank you for your request.
You can make a security update by yourself for your VPS using SSH at no price.
Please let us know what you feel,
Guess how do I feel about it? If I wanted to update everything myself I would not go for a managed package I would be running my own server. Hmm…
I have been with Adiungo now only since mid January, I needed a host that would host multiple domains, allow a good ammount of traffic and be able to enable differnet services which other companies couldnt such as wddx.
Everything was fine for 2 months, no problems, however, since April 2006 - Adiungo has just gone down the pan. My sites have been down for 2 DAYS with Adiungo, I pay them a good ammount of money for the worse host service in the entire world.
I’m based in Spain and the uptime and service here, also due to the language is not good and someone reccommended adiungo to me. They service has now gone down an amazing 7 times in 4 months and not just for 10 minutes, im talking 1 hour, 5 hours, now 2 days…
I used a cheap hosting company before in Spain, 2 euros a month, compared to what im paying now I wish i had stayed there, plus it only went down 4 or 5 times in 1 year.
Who ever is looking for hosting dont waste your money you will only be disappointed and extremely pissed off.
The “worst hosting company award goes to Adiungo”.
Had similar issues with the Adiungo support. The “Thank you for your request” is a standard response for “We don’t know s***t”.
My server ran at loads of 10.00 to 15.00 all the time. With the result that anything I did slowed to a crawl. At first they blamed me for runnig hungry processes! After about a month of whining I got them to move me to a different physical server.
Things went well for about 3 weeks. Then that server also got overloaded. They simply load as much as possible VPS instances on a machine and hope people will just live with it.
The only system that seems to work ok is the billing system.
I am totaly agree with you guys !!
I am with adiungo since 5 months now… and I can tell you it is SHIT !! too much problem with them.. specially SLOX DOWN.. but so slow that nothing is available.
They installed for me.. that was nice..WHM / Cpanel on this virtual server and there is too many problems with that : POP service stop by itself and FTP also..
Thay also lied on their speed possibility : I can download only at 30kbs max !!! and promiss me more than 1000kb/S… where the speed gone ? and no answer when I send support mails abut this !
ALSO, I had to pay for 2 years to get a good price… now I am stucked without money to change but such an horrible service !!!
PS: I changed for surpasshosting.com to adiungo.com … surpass was better but once deleted all my website except SQL and did not do anything to repair and told me it may be me wo did that… bad boys also !!
Anyway surpasshosting and adiungo are the worst server available !!!!
If you are considering to order and VPS from Adiungo, you might want to read this first.
SATURDAY MORNING (two days ago) - Ordered an VPS at Adiungo on Saturday. I ordered the mid-range VPS with Cpanel.
DELIVERY
Deliver was fast. In about two hours all was set up and ready to go. I started to add all my sites and it seemed to work real nice.
SATURDAY AFTERNOON
A hard days work to move my websites and databases from my old VPS at Godaddy.
SUNDAY - FORGOT ABOUT CPANEL?
When all my sites where moved to the Adiungo VPS i started to check all configuration possibilities in the HSP control panel. I orderded the VPS with Cpanel and now I wanted to check out Cpanel as well. There was no trace of any Cpanel, so I wrote to support and asked how to access Cpanel on my VPS.
REINSTALLATION
In a couple of minutes I received a response from support. They said that they had initiated the installation of Cpanel and that I would take 1 hours. That was good, but during the installation Mysql was shut down, so my websites became inaccessible. I didn’t get any prior notice, support just decided to close my sites and go ahed with the Cpanel installation.
RECONFIGURATION IN CPANEL
90 minutes later the VPS was reinstalled. The support sent a wall message through SSH and thereby they had informed me that the installation was ready. I tried to log into Cpanel, but there was no license generated at the Cpanel site so I couldn’t log into Cpanel. I wrote to support, and an hour later they had fixed the license so that I could log into Cpanel. Now I had to reconfigure my sites in Cpanel and move the data to a new folder (Cpanel is hosting the files in a different structure than the standard control panel). So I spent Sunday evening the same way as I spent Saturday evening, configuring and moving sites.
DOWNTIME DAY 2: Four hours due to the fact that support forgot to install Cpanel before delivery of the VPS, and due to the fact that support decided to start Cpanel install without prior notice and my permission.
DAY 3 - MONDAY
Some e-mails I sent to support and their answers
15:51 ME -> SUPPORT: My VPS is inaccessible. Why is that? Extremely slow ssh connection, website connection is timing out.
15:55 SUPPORT -> ME: Currently we are workihg with this issue. It will be resolved within 30 minutes.
15:57 ME -> SUPPORT: That’s good, but I would you to explain why this is happening. Is this normal behavior for the service you are offering? I need a hosting solution that I could rely on, so please give me an honest answer.
17:43 SUPPORT -> ME: We have fixed the issue. Could you please check your VPS now? The issue was caused by severe server overload by one of the clients’ hung VPS. After restarting it server load has greatly decreased to the normal value.
18:26 ME -> SUPPORT: No, it seems to be down. Please fix this.
18:33 SUPPORT -> ME: Thank you for your enquiry. Please check your site now. Thank you for using our services.
19:53 ME -> SUPPORT: No, it is still down!
20:07 SUPPORT -> ME: Thank you for your enquiry.PLease provide us what appications do you use at your VPS.
20:52 ME -> SUPPORT: What do you mean by this??? I can’t understand this question. Why would you like know what applications I use at my VPS? The VPS is down. Doesn’t respond to ssh and status “unavailable” in the control panel. I run standard apache and Mysql. I just want you to make sure the VPS is up and running. You have written twice that the problem is solved, but that is not true. How can you say the problem is solved, when the VPN is down?
At 20:59 I contacted Live Support, this is the chat log:
[Operator] hello how can i help you?
[Customer]My vps have been down for five hours. Support doesn’t seem to care about this and no one answers the phone.
[Operator] sorry, but we don’t provide supprot by telephone
[Operator] what is the number of your ticket?
[Customer] Ticket#XXXXXXXXXXXXXXXXXXXX]
[Operator] your issue will be resolved in 20 minutes
[Customer] You said that 5 hours ago
[Customer] How can you write me twice and say that everything works, when the VPS status is down in the control panel?
Didn’t get any more response, so I tried to get an answer to my last questio again at 21:15.
[Operator] Hello, how may I help you?
[Visitor] [Ticket#XXXXXXXXXXXXXXXXXXXX] I would like to know how you can write to me twice and say that everything works, when the vps is down and status unavailable in the control panel?
The operator has ended the chat. Thanks for contacting us.
Right now time is 23:58. My VPS have been down for 8 hours. Status in control panel is now destroyed. I have moved all my sites again, now to another hosting provider. This is my third day in a row, moving all my sites
(lot of fun moving sites). No one seems to be on the 24/7 live support any more. I guess their working day ends at 9 or 10 p.m. Their website says: (Customer support | On-line chat | Call to ORDER +41 79.4645.709 YOU CAN CALL US 24/7). Isn’t that great! You can call Adiungo 24/7!!! That’s truth. True is also that no one will answer the phone 24/7.
Adiungo is a NIGHTMARE!
I am still in the middle of all trouble. When this is over I can open a complete blog just about this company.
You will here more. Keep your hands away from them.
To tell the truth I’m adiungo supporter.
And may be you won’t believe me, but I’m totally agree with you!!!
I hate my job!
I totally agree with all of you.
DON’T SIGN UP WITH ADIUNGO.
They support you if it pleases them. My website has been down on a montly basis (as you say pro-active management).
And they don’t reply to the support phone, just hangs it up, and even switch it off.
And the end all live chats…
24/7 support is a bloody lie!
My partner and I have had troubles once or twice a month from our sites on adiungo for months now… most recently is that ftp has been disabled for more than a week, customer service refuses to answer us, SSH does not recognize our user rights anymore, and we have received bills from two separate companies, both claiming to be adiungo…. To be fair, our sites are still up and running, and the databases seem intact as the messageboards still allow new posts and user registrations… We can’t access the sites to modify them or change anything, but we are not totally crippled… not yet… We are already looking for a new hosting service.
I think that for the money that we pay Adiungo is not so bad.
Not so much downtimes, latley they have porblems with the hspc .
Last 3 days i cant access my whm, and when i log in tu my hspc it says that server is down.
But i still can log in to acounts Cpanel and ftp acounts.
This is very bad , but still i am happy that my pages are not down they are working.
I hoppe they will fix this soon .. but if not i am in troupble i have about 30 acount on my VPS.
One day a recieved a email that i could not understand.
Can omebody please explain me this:
Dear ,
Thank you for your enquiry.
Due to illegal criminal activity of EMC company HSP control panel and plenty
of VPS’s are not available now. Please contact to +1 858 232 19 12 for more
information.
Our staff is currently working hard with this problems.
We apologise for the inconvenience the issue may have caused.
Thank you for your patience,
Kind regards,
Dear 2CooL, Hi
I are in the same situation, I have 2 vps with accursed unfortunate, and I don’t have the control, panel, are in the same your situation, I am consulting, with a legal, to be able to do something, these bastards have ruined me
Regards
All
Since sat 2 june, my vps at adiungo is down. I wrote emails, checked live support no response for the first day. Next day I got response “we’re working on it”.But that didnt fix the problem. After some time I decided to call them. Next I got the message to call to some number in the US. Tried that too without luck. The other party on the line in the US wasnt amused and threatened to call the police if I would call one more time. I also tried the number in the whois info for adiungo.com and sometimes I got some french speaking woman on the phone that doesnt have anything to do with adiungo. I’m guessing it’s his mom. During the email traffic between me and adiungo I got one very weird reply, I quote :
“Due to illegal criminal activity of EMC company HSP control panel and plenty
of VPS’s are not available now. Please contact to +1 858 232 19 12 for more
information.”
Anyway, my VPS is still down and I’m wondering what to do…..
During 10 days my VPS is unavailable!!!
Also continues to be inaccessible!!!!!
Somebody knows as it is possible to bring an action on Adiungo?
I am recive this e-mail:
__________
Thank you for your enquiry.
Due to illegal criminal activity of EMC company HSP control panel and plenty
of VPS’s are not available now.
Our staff is currently working hard with this problems. It will be resolved
within 24 hours.
We apologise for the inconvenience the issue may have caused.
Thank you for your patience,
Kind regards,
___________
I am assured that in current of 24 hours nothing to change. And I VPS will continue to be inaccessible.
I am very sad. My money leave in a black hole.
Hey, I have been sruggling with Adiungo for the past couple of days. Apart from loosing my VPS, I find that since today their own website is also not online anymore! Can they just simply take peoples money and run?
Adiungo is down again…. for more than 16 hours, I mean everithing including their site (www.adiungo.com), they don’t reply to emails any more, they don’t answer to phone, I don’t know what happens and what cat I tell to my customes? My advice to everyone: don’t use their services, they are completesly unreliable.
Adiungo is really disappointing me! It’s always down, so I cannot access to my email or my web site!
I have paid for 1 year four months ago, but now I wish to change my hosting company now! Do you think I can get my money back? Have someone of you been refounded by Adiungo?
For those who are unaware I will try to resume what happened.
In March, they decide to merge with EMC Webhosting.
They setup a new cluster with many nodes and migrate all VPS from Switzerland to US.
(this is the point when ip changed from 19x. range to 67. range)
At this point, all the VPS themselves start to run smoothly. In fact, I already have a 85 days uptime in my VPS.
After evaluating the Adiungo support team, EMC decide to give the support of VPS’s from US and dismantle (fire) all crappy Adiungo support team.
The response from Adiungo is to retreat from the merging operation and they decide to recover the control over the VPS’s.
So EMC removes all ssh keys that gave them access to the VPS’s, change VPS’s root’s passwords and ban Adiungo addresses.
At this time, root password didnt work anymore, but luckyly and dont know how, Adiungo managed to give existing customers (who asked) the new root password.
Adiungo starts a campaign (the email mentioned above) to recover their customers, and they offer us to change back to the node in switzerlad. They asked my root password and they tried an RSYNC that never got completed, so they restore a March Backup of my sever (this was in May). Of course, this is being done from an strange Ip, that belongs to a University in Belarus, because Adiungo classes are banned in EMC.
Also, at this point, HSPC Complete, that still was running at adiungo servers cant communicate with US VPS’s (also because the ban). So it was telling server was down.
So I ended with both VPS’s, one at US and one back at Switzerland. My initial willing was to stay with them, but the troubles started again. Great packetloss, nodes overloaded, routing problems (for 3 days, my ip address was changing forth and back from my server to another I dont know who belongs to).
I contacted EMC and moved my Nameservers to my own DNS running on my VPS (they still were using ADIUNGO nameservers).
From now own, all is fine.
Im speaking with EMC to regularize my situation. Adiungo, still charged my VISA, but I call the bank and told them not to accept the charge. If you want your money back, dont lose time speaking with them. If you are in the allowed timeframe, tell your back to refund the charge.
Regards,
Miguel
Hello all
I did suscribed qith adiungo on april 2006 !! and that was the worst decision to make !!
since that time only problems and cannot use the service correctly.. slow..down for couple days… ftp always have to be restarted…etc..Etc….Etc.. !!
support is FAKE… and phone ans live chat only for selling telling crasy stuff…
Anyway.. I decied to boost them and tell them to close my account or do someting.. they install again my vps… it was even worst after that !!!
So I did not use they service thinking I got FUCKED and that’s all ^^
But recently I found out that charged my credit card.. because they keep the information on their server. and that since december 2006.. 29.99$ each month and recently in june 3 times they took 29.99$ : 3 TIMES !!!! and this month on 7th july also again 30$ !!!
I did call my bank and stop my credit card immediatly, write to them man y times.. call them many timeS… nothing is done.. no answer, no support, nothing except BILLING !!
So tuesday I go to the POLICE Station to make a deposition, so after that I’ll go to my bank and be abble to CLAIM my MONEY !!
hope they will refund me and go backto them with police as well… this people need to be teached !!! They have to pay for what the do !! STILLING like this is too much.. go to jail for a while and give the money to everybody ADIUNGO !!!!!
ADIUNGO don’t sucks… it STINCKS !!!
be aware of adiungo methods … stealers online !!!
adiungo scammers company
guys do not hesitate to make deposition to police! i’m from switzerland if you need information about swiss law ask me 